FAQ - Swagbulk.com

Frequently Asked Questions (FAQ) - Swagbulk.com

Are the prices on the product page inclusive of shipping costs?
No, the prices displayed on the product page are the prices before shipping costs are added. Shipping costs will be calculated and displayed at checkout.

How secure is my payment information?
We use the safest buying and payment methods, including HTTPS secure connections, Stripe, and PayPal. Your payment information is encrypted and processed securely.

What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, wire transfer, Google Pay, Apple Pay, Klarna, Afterpay, and Affirm.

Will I receive an order confirmation email?
Yes, customers will receive an order confirmation email with a receipt after placing an order. Please ensure that your email address is entered correctly at checkout.

How accurate are the shipping and delivery times?
The shipping and delivery times provided are estimates and may change due to various factors, including carrier delays, customs processing times, and unforeseen circumstances. We strive to deliver your order as quickly as possible.

Where do you ship from?
We ship our products from outside the United States. Delivery times may vary depending on your location and the shipping method chosen.

Will my order arrive in multiple shipments?
Some orders may arrive in multiple shipments, especially if they contain multiple items or customized products. You will receive separate tracking numbers for each shipment.

Why is there no tracking update?
Sometimes there is a delay with shipping carriers. Contact us if 10 days have passed with no update.

What is your return policy?
We accept returns for non-customized products only if there is something wrong with the item and within 30 days of delivery. The buyer is responsible for return shipping costs. Customized items are non-returnable unless there is a manufacturing defect.

Do you offer design services?
Yes, we provide free design services for select products, subject to minimum quantity requirements. Please contact us for more details on eligible products and minimum order quantities.

Why do customized items take longer to deliver?
Customized items require additional time for production and personalization. As a result, they have a longer delivery time compared to non-customized items.

What are your customer support hours?
Our email support is available Monday through Friday during normal business hours. Please contact us at support@swagbulk.com for assistance.

How can I get help?
For any assistance, please contact us by email at support@swagbulk.com. Our customer support team is here to help you.

My tracking info says my package was delivered, but I haven't received it. What should I do?
If your tracking information indicates that your package was delivered but you haven't received it, please check with your local shipping provider and neighbors. If you still can't locate your package, contact us for further assistance.

What should I do if I am missing item(s) from my order?
If you are missing items from your order, please contact our customer support team at support@swagbulk.com. We will investigate the issue and provide a resolution.

Can I make changes to my order after placing it?
If you need to make changes to your order, please contact us within 24 hours of payment. After this period, we cannot guarantee any changes, as your order may already be in production or processing.

If I forget my password, how can I reset it?
If you forget your password, you can request a password reset through the account login page. Follow the instructions to reset your password.

Can I check out as a guest?
Yes, you can check out as a guest without creating an account. However, creating an account allows you to track your orders and access other benefits.

Can I request to delete my data on your website?
Yes, users can request to delete their data by contacting our customer support team at support@swagbulk.com.

Who is responsible for paying taxes and customs declarations?
Customers are responsible for paying any applicable taxes and customs declarations required by their country. These fees are not included in the product or shipping costs.

Will I receive a tracking number for my order?
Yes, all orders are provided with a tracking number, which will be updated in your account once your order has shipped. You can use this tracking number to monitor the status of your delivery.

How can I track my order?
You can track your order using the tracking number provided. This information will be available in your account and sent to you via email once your order has shipped.

CONTACT US FOR ANY QUESTIONS

We typically respond within one business day. For further assistance, you may also email us at support@swagbulk.com.

Please note that inappropriate or offensive language in emails will not receive a response.

Spam emails will be ignored and the user permanently blocked.