FAQ – Swagbulk.com

The Ordering Process

As soon as you place your order, a confirmation email containing your order number will be sent to you. If you wish to provide us with artwork or need us to design something new based on your artwork, simply respond to the confirmation email with the attached art.

During our business hours, a dedicated Customer Care representative will reach out to you via email. This specialist in promotional products will meticulously assess your order, offer suggestions, verify dates, and evaluate your artwork.

The next step involves receiving a link to your 'e-proof'. This will showcase your artwork on a virtual mockup of the product(s) you've chosen. At this stage, you can either approve the artwork or suggest modifications. And remember, all artwork preparation and design for your order is on us – no extra charges!

Following your approval, an order confirmation displaying all charges and dates will be presented. Rest assured, unless there are changes to the order (like quantity, additional imprint colors, or expedited shipping) which you've greenlit in advance, the charges, including shipping, will remain consistent with the initial confirmation.

Please note: Production will only commence once we have your complete approval!

General Questions

What is Swagbulk.com?

Swagbulk.com is a B2B e-commerce platform that connects buyers with global suppliers, offering a wide variety of wholesale products. We aim to facilitate efficient business transactions and provide top-quality products at competitive prices.

How is Swagbulk.com different from other wholesale platforms like Alibaba and DHgate?

Swagbulk.com offers a unique blend of services, tailored user experience, and a curated list of suppliers to ensure quality and reliability. While similarities exist with other platforms, our commitment to customer satisfaction and innovative features set us

Ordering Information

How do I place an order on Swagbulk.com?

Simply browse our catalog, select the desired products, specify quantities, and follow the on-screen instructions to place your order. Once completed, you will receive a confirmation email with order details.

Can I order samples before placing a bulk order?

You can request a sample before making a bulk purchase.

Payment Information

What payment methods are accepted?

We accept a variety of payment methods including credit/debit cards, bank transfers, PayPal, and other region-specific options.

Is my payment information secure?

Absolutely. We prioritize the security of our users. All transactions are encrypted using the latest technology to ensure your information remains confidential.

Shipping & Tracking Information

How are shipping costs calculated?

Shipping costs depend on the product's size, weight, and destination. Once you provide the shipping address during checkout, our system will calculate the shipping cost for you.

How can I track my order?

After your order has been shipped, you will receive a tracking number via email. Use this number on our "Track Order" page to monitor your order's progress.

Returns Information

What is Swagbulk.com's return policy?

Shipping costs depend on the product's size, weight, and destination. Once you provide the shipping address during checkout, our system will calculate the shipping cost for you.

How do I initiate a return?

To initiate a return, log into your Swagbulk.com account, go to your order history, select the relevant order, and click on 'Request Return'. Follow the on-screen instructions to complete the process.

Account & Security

How do I create an account on Swagbulk.com?

On the Swagbulk.com homepage, click on "Sign Up" or "Register". Fill out the required fields, and follow the instructions. Once completed, you'll receive a confirmation email. Click on the link provided to verify your account.

I forgot my password. How can I reset it?

On the login page, click on "Forgot Password?". Enter your registered email address, and we'll send you a link to reset your password.

Product Information

How do I find specific products?

Use our search bar at the top of the homepage. You can also browse by categories or use the advanced filters to narrow down your options.

How can I get more information about a product?

On the product page, you'll find detailed descriptions, specifications, and images. If you need further information, you can contact the supplier directly or reach out to our customer support.

Custom Orders

Can I make custom orders or request modifications to existing products?

Yes, many suppliers on Swagbulk.com offer customization options. You can specify your requirements when placing an order or contact the supplier for more details.

Additional Services

Does Swagbulk.com offer any additional services like quality inspection or logistics solutions?

Yes, we offer a range of additional services to facilitate the buying process, including quality inspection, logistics solutions, and more. Visit our "Services" page for a complete list.

Pricing & Discounts

Do you offer discounts for large orders?

Discounts vary by supplier. When placing a large order, it's a good practice to reach out directly to the supplier and discuss potential discounts or deals.

International Transactions

Can I order from outside my country?

Discounts vary by supplier. When placing a large order, it's a good practice to reach out directly to the supplier and discuss potential discounts or deals.

Are there any customs duties or taxes I should be aware of?

Customs duties and taxes vary by country and the nature of the product. It's essential to check with your local customs office or a shipping agent to understand potential charges.